What do I do?

You can generally get full information about your company car or fleet at my.ald.dk or in our app. we have gathered the most important things in this section, so you can easily find what you need in different situations. 

Important telephone numbers

Service numbers at ALD Automotive:

Department     Telephone number  
Customer Service +45 33 55 80 50
Technical Department     +45 33 55 80 80
Insurance +45 33 55 80 60

 

Emergency assistance in Denmark

Via Falck on +45 80 24 00 00 (check with your fleet administrator whether you have a Falck subscription).

State the vehicle's registration number and one of the following Falck subscription numbers:

Passenger vehicles and vans: +45 19 53 04 39
Lorries and trucks > 3,500 kg: +45 19 50 06 05

Emergency assistance abroad

Via SOS International on +45 70 10 50 50.

In the event of mechanical damage, or damage covered by the vehicle's comprehensive insurance, while driving abroad, please contact SOS International. They will be able to guide you.

Cancellation of a fuel card

If the fuel card is lost during normal opening hours, contact ALD's Customer Service on tel.no. +45 33 55 80 50 and we will handle the practical details. Outside normal working hours you should contact the fuel company.

It is important to make a note of the card number, so that the fuel company can identify your fuel card.

Company Telephone number
Shell Erhverv +45 70 10 25 00
Circle K +45 70 12 42 42
Uno-X Energi (YX)        +45 80 20 12 34
Q8 +45 70 12 88 88
OK A.m.b.a. +45 89 32 22 11