Where are my tyres stored?
When you are a customer at ALD Automotive, you can log in to My ALD and see where your tyres are stored.
Appointments when switching to summer/winter tyres
Remember to book an appointment well in advance when it is time to change the wheels of your car. Book an appointment early when there is a larger selection of time slots, so you avoid unnecessary waiting time. In our experience, there can be up to three weeks of waiting time for a winter tyre change after the first snow has fallen.
The process for making an appointment for tyre change depends on whether you are a customer of Super Dæk Service or Euromaster. Read more about making an appointment at your tyre center below.
If you have questions or need help, you can always contact ALD's technical department on +45 33 55 80 80.
Super Dæk Service
If you have previously had your tyres changed at Super Dæk Service, you will in March 2021 receive an e-mail or an SMS with a pre-booking for your summer tyre change this season. Remember to confirm the booking within four days if you wish to keep it. You also have the option to change or delete the pre-booking via the e-mail/SMS. If you do not receive the e-mail and if you have previously had your tyres changed at Super Dæk Service, you can book an appointment via My ALD.
If your car is new and you have not had tyres changed at Super Dæk Service before, call the agreed Super Dæk Service department and make an appointment for a tyre change. New tyres are located in a central warehouse and these are not moved to your local department before you have booked an appointment for tyre change. Find your local department here.
If you have previously had your tyres changed at Euromaster, you will in March or April 2021 receive an SMS reminder about a winter tyre change for this season. If you do not hear anything, it may be because Euromaster does not have your contact information. In that case, you can book a tyre change on Euromaster's website or by contacting Euromaster.
Specifically concerning winter tyres
If you get a new company car between October 15 and February 28/29, and winter tyres are included, the car will automatically be delivered with winter tyres. Note that as standard, winter tyres are issued on steel rims without hubcaps.
Rules for use of winter tyres, studded tyres, and snow chains in Europe
In some other European countries, winter tyres are mandatory in certain periods. If you make frequent trips abroad, or go on skiing holidays, you should read more about the rules for using winter tyres, studded tyres and snow chains in Europe. Read more here.
All of our leased vehicles run on tyres equipped with wear indicators. The tyre needs to be replaced when the indicator is level with the main tread.
When worn tyres need to be replaced, you can contact one of our partners directly - log into My ALD for an overview. Remember to bring your service card.