Where are my tyres stored?
You can log in at My ALD to see where your tyres are stored.
Appointments when switching to summer/winter tyres
Remember to book an appointment well in advance when it is time to change the wheels on your car. Book an appointment early when there is a larger selection of time slots, so you avoid unnecessary waiting time. In our experience, there can be up to three weeks of waiting time for a winter wheel change after the first snow has fallen.
The process for making an appointment for a wheel change depends on whether you are a customer of Super Dæk Service or Euromaster. Read more about making an appointment at your tyre center below.
If you have questions or need help, you can always contact ALD's technical department on +45 33 55 80 80.
Super Dæk Service
If you have previously had your tyres changed at Super Dæk Service, you will at the end of September or the beginning of October 2020 receive an e-mail or an SMS with a pre-booking for your winter wheel change this season. Remember to confirm the booking within four days if you wish to keep it. You also have the option to change or delete the pre-booking via the e-mail. If you do not receive the e-mail and if you have previously had your wheels changed at Super Dæk Service, you can book an appointment via My ALD.
If your car is new and you have not had wheels changed at Super Dæk Service before, call the agreed Super Dæk Service department and make an appointment for a wheel change. New wheels are in a central warehouse and these are not moved to your local department before you have booked an appointment for wheel change.
If you have previously had your wheels changed at Euromaster, you will receive an SMS reminder about a winter wheel change at the end of September or the beginning of October 2020. If you do not hear anything, it may be because Euromaster does not have your contact information. In that case, you can book a wheel change on Euromaster's website or by contacting Euromaster.
Specifically concerning winter tyres
If you get a new company car between October 15 and February 28/29, and winter tyres are included, the car will automatically be delivered with winter tyres. Note that, as standard, winter tyres are issued on steel rims without hubcaps.
Rules for use of winter tyres, studded tyres, and snow chains in Europe
In some other European countries, winter tyres are mandatory in certain periods. If you make frequent trips abroad, or go on skiing holidays, you should read more about the rules for using winter tyres, studded tyres and snow chains in Europe. Read more here.
All of our leased vehicles run on tyres equipped with wear indicators. The tyre needs to be replaced when the indicator is level with the main tread.
When worn tyres need to be replaced, you can contact one of our partners directly - log into My ALD for an overview. Remember to bring your service card.